Customer Service Staff (willing to relocate in Philippines)
Responsibilities:
- Handling & Replying to customer inquiries through email, phone, and/a live clients.
- Maintaining customer relations.
- Providing feedback to Supervisor/head on customers' needs/feedback.
- Preparing & Generating reports relating to customers' queries.
- Researching into customers problems and providing practical solutions
- Researching into any games/match/event information & statistics.
- Recording customers queries/concerns into the systems
- Data entries of event results into the system
- And all other tasks/responsibilities assigned by the Supervisor/Head of Dept.
Requirements:
- Candidate must possess at least a Bachelor's/College Degree, in any field.
- Work experience of at least 2 years in customer service including online support customer support via live chat will be strongly considered
- Vietnamese who can speak English and is willing to relocate in Philippines
- Must be knowledgeable in the use of electronic mail (email), live chat, and other online communication tools
- Highly organized, self-motivated and able to work independently or with a team
- Proficient in Microsoft Word, Excel, PowerPoint, and all other programming used for presentation and marketing
Must be knowledgeable in Sports.
Contact:
An Le, Annie
Email: [email protected]
Phone number: (+84) 369 178 150