Bilingual Customer Service Supervisor
First National Bank of America is seeking a Spanish and English speaker with a positive, “can do” mentality to join our team as Customer Service Supervisor. This role requires an energetic problem solver who is excited to provide our customers with the best service in the mortgage industry, while helping our employees achieve their career goals in an amazing team oriented environment!
Hours: This is a full time position. Ideal candidate will be available 8 a.m. – 6 p.m. Monday through Friday (8 hour shift daily).
Responsibilities:
- Consistently deliver more than our customers expect
- Motivate our Customer Service Representatives to achieve exceptional results
- Respond quickly to inquiries from internal and external customers
- Effectively communicate and navigate changes to policies and procedures
- Establishing new processes within the department
- Be capable of leading the daily operations of the Customer Service Department
- Take supervisor level calls
- Assist with hiring, training and development
- Assist with employee schedules
- Confidently lead staff without additional supervision
- Monitor calls to ensure our high standards are maintained
- Maintain our current department policies, as well as implementing new initiatives
Qualifications:
- Exceptional verbal communication skills in English and Spanish
- Effectively navigate challenging customer interactions effectively
- Proven experience working effectively in a fast-paced environment, while remaining calm under pressure and maintaining high team morale
- Strong self-management and prioritizing capabilities.
- Demonstrate patience and active listening skills
- Prior management experience with demonstrable leadership success preferred
- Innovative thinking with ability to share and implement new ideas
- Working knowledge of Microsoft Excel, Word, and general computer skills required
Employee benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
- Dental – Premiums as low as $0.00
- Vision – Low premium Plan
- Discounted childcare
- Pet Insurance
- Paid Time Off (PTO)
- 401k with employer match
At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America uses E-Verify to confirm employment eligibility as per E-Verify guidelines.
First National Bank of America is an Equal Opportunity Employer.
#LI-Onsite
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
- Preferred First Name
- Street Address
- City
- State
- Zip Code
- This role is a full-time, in-person role at a single location: Our Lansing, MI office. Are you fully available to be onsite every weekday? choose one
- Desired Employment choose any
- What is your desired salary?
- Are you 18 years or older? choose one
- Are you fluent in Spanish and English? choose one
- Are you legally authorized to work in the U.S.? choose one
- Will you require a VISA Sponsorship to work in the U.S. now or in the future? choose one
- Reason for leaving current or previous employer? written answer
- Have you previously worked at First National Bank of America? choose one
- Were you referred by an employee of the company? If so, please list their name below: optional
- If selected to proceed to an interview, are you willing to take two online assessments which are part of our hiring process? choose one
- LinkedIn Profile optional
- **PLEASE READ THE APPLICATION FOR EMPLOYMENT CAREFULLY BEFORE AGREEING TO THE STATEMENTS AND INDICATING YES. BY SELECTING YES, YOU INTEND TO ELECTRONICALLY SIGN THE APPLICATION FOR EMPLOYMENT IN ACCORDANCE WITH THE UNIFORM ELECTRONIC TRANSACTIONS ACT, MCL 450.831 ET SEQ. ADDITIONALLY, BY SELECTING YES YOU INDICATE THAT YOU EXPRESSLY AGREE WITH ALL OF THE FOREGOING AND AGREE TO BE BOUND BY THE TERMS OF THE APPLICATION AGREEMENT TO THE FULLEST EXTENT ALLOWABLE UNDER APPLICABLE LAW. choose one