Customer Service Support

• Response to clients' inquiries through calls, whatsapp, emails and in person. • Provide knowledgeable answers to questions about products, pricing, and services. • Qualify the received leads/inquires and assign them to the right consultant accordingly. • Build sustainable relationships and trust with the customers through open and interactive communication. • Follow communications policies and procedures set by the company. • Keep records of all clients’ interactions and update the CRM System accurately. • Coordinate with the internal departments to ensure meeting client’s needs. • Follow up with the clients on regular basis to ensure satisfaction.

• At least 2 years of experience in Customer Support, Call Center, Client Relations, or related field. • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multi-task, organize, and prioritize work • Strong analytical and comprehension skills. • Good communication skills.