CUSTOMER SERVICE TECH III

Key Responsibilities

• Process parts orders from initial customer request through shipment coordination to ensure timely delivery.
• Respond promptly to warranty claims, technical support issues, and field service situations.
• Assist installers with job-site questions and problem resolution.
• Process payments, debit/credit memos, warranty transactions, and installer payments accurately.
• Coordinate with chain account installers to ensure installation procedures are followed properly.
• Track and ensure return of defective equipment.
• Stay current on refrigeration systems, products, and technology updates.
• Communicate field issues, product concerns, and manufacturing-related problems to appropriate internal teams.