Customer Service

Customer Service Representative
Location: Boston Ma 02115
Rate: $20-25 per hour
Duration 12 months
Part time 14 hours a week
Saturday and Sunday's

The Guest Services Coordinator supports the Guest Services Team with daily front desk and back-office operations, program check-ins and check-outs, participant requests, and overall guest support. Provides professional, responsive customer service and concierge assistance while coordinating with campus partners to resolve questions and meet participant needs.

Key Responsibilities:

• Assist with program check-ins and check-outs and provide front desk coverage.
• Support daily front desk and back-office operations.
• Respond to participant, faculty, staff, student, and visitor requests in person, by phone, email, or other communication channels.
• Provide concierge services and assist with routine, complex, and specialized requests.
• Collaborate with on-campus partners and internal teams to troubleshoot issues and resolve problems.
• Assist with guest and participant needs while maintaining a positive, professional, and welcoming experience.
• Support projects and initiatives with Operations, IT, Program Delivery, and MBA Services.
• Assist with projects such as security sign replacements, technology upgrades, group gift distribution, and other operational activities.
• Maintain accurate and secure records and handle confidential information appropriately.
• Learn department services, programs, policies, procedures, and technology systems.
• Remain calm, professional, and solution-oriented when handling challenging situations.
• Perform additional administrative and operational duties as needed.

Schedule:

• Fridays and Sundays
• Occasional Saturdays

Qualifications:

• Previous customer service, guest services, administrative, or front desk experience preferred.
• Strong communication and interpersonal skills with experience working directly with the public.
• Customer-focused approach with a commitment to providing positive and professional interactions.
• Strong troubleshooting and problem-solving abilities.
• Ability to remain calm, poised, and resilient in challenging situations.
• Strong attention to detail and ability to maintain confidentiality and security of information.
• Technical aptitude and willingness to learn new software applications and systems.
• Ability to collaborate effectively with multiple teams and campus partners.
• Previous experience in a university or higher education environment is helpful.