Customer Service Ticket Agent Level I - PT - Open Availability (44942)

Lehigh Valley Airline Services department provides ticketing and ground handling services for selected airlines. Customer Service Ticket Agents process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems, perform aircraft deboarding functions including cleaning, and security searches.

Essential Functions

• Process airline reservations, provide flight information, collect reservation & service fees.
• Handle luggage processing lifting up to 50 pounds repeatedly & 99 pounds with assistance.
• Process Assistant devices (wheelchairs, walkers, scooters, etc.)
• Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate
• Perform gate/boarding functions, deplaning functions, aircraft cleaning, and security searches.
• Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs; and lift passengers onto aisle chairs up to 250 pounds.
• Lift and/or move up to 50 pounds repeatedly and occasionally up to 99 pounds with assistance.
• Adhere to all Airline, TSA & FAA regulations as well as Authority policies, procedures, and best practices while upholding safety, security and service.
• Professionally communicate over a two-way radio, telephone, and email.
• Must be able to remain on duty during irregular operations.

Additional Responsibilities

• Work collaboratively with other departments to ensure on-time aircraft departures and overall operational efficiency.
• Promptly report any accidents, injuries, or unsafe conditions to management.
• Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions.
• Handle multiple priorities in a fast-paced environment.
• Perform effectively under pressure while providing the highest level of customer service.
• Work independently and exercise sound judgment in fast-changing operational environments.
• Additional duties as assigned.