Customer Solutions - AI Engineer
Build AI systems that help customers succeed by turning manual customer workflows into automated, scalable software. The role sits between customers, AI, and product, with ownership of retention and expansion through automation.
Responsibilities
- Automate customer support with AI agents that resolve issues at scale.
- Build customer-facing AI agents for fraud investigations, analysis, reporting, and operations.
- Deliver automated insights through self-updating reports that prove ROI.
- Own customer integrations by working directly with customers and writing code to solve problems.
- Turn manual customer experience work into production-grade automation.
Requirements
- 3+ years of engineering experience in product, platform, or automation roles.
- Hands-on experience with LLMs and agentic systems.
- Full-stack ability to build and ship production automation.
- An automation mindset focused on eliminating repetitive work with code.
- Customer empathy and the ability to translate pain points into solutions.
Benefits
- Free personalized lunch
- $10K relocation bonus
- 100% insurance coverage
- 4% 401(k) match
- Unlimited vacation
- Up to 20 remote days annually
- Beautiful office