Customer Solutions Manager
Own the technical success of Verisoul's customers by bridging product and customer needs across pilots, integrations, support, and ongoing account success.
Responsibilities
- Own customer pilots from start to finish, including writing code snippets and configuring dashboards.
- Ensure customer integrations are implemented correctly.
- Analyze pilot and production data to demonstrate customer impact.
- Serve as the first line of technical support and resolve integration or product issues.
- Manage customer relationships after integration.
- Identify customer challenges and translate them into product improvements.
- Build and deploy AI automation for customer support, analytics, and operational workflows.
Requirements
- 4+ years of experience across solutions engineering, sales engineering, product, technical customer success, support, or account management.
- Ability to read and write Python or JavaScript and debug customer integrations.
- Ownership mindset.
- Strong communication skills and ability to explain complex technical concepts clearly.
- Data fluency, including comfort with SQL or Excel.
- Must work in person in Austin, Texas.
Benefits
- Free lunch
- $10K relocation bonus
- 100% insurance coverage
- 4% 401K match
- Unlimited vacation
- Up to 20 days remote annually
- Beautiful office