Customer Success Associate

About SeeMeSOL in Singapore

SeeMeSOL is a Singapore-based company delivering software solutions and implementation services to a diverse client base, including government agencies, associations, higher education institutions, and graduate talent employment programmes. We work closely with our clients from onboarding through to long-term account management, helping them get real value from the software we deliver. As we grow our Singapore team, we're looking for someone who genuinely cares about client outcomes and wants to build a career in Customer Success.

Life as an SME

SeeMeSOL operates as an SME, which shapes how we work day to day. We're a lean, close-knit team, so you'll see the direct impact of your work, wear a few different hats, and work closely with leadership rather than navigating layers of hierarchy. Decisions get made quickly, ownership is real and comes early, and everyone pitches in where needed. If you're coming from a larger organisation, expect more autonomy, faster pace, and a genuinely hands-on culture.

The Role

As Customer Success Associate, you'll be the day-to-day point of contact for a portfolio of client accounts across our government, association, and higher education book of business. The role blends project management, account management, and commercial ownership: you'll help deliver software implementation projects on time, keep client relationships healthy, and identify opportunities to grow those accounts. This is a hands-on, client-facing role well suited to someone moving from a non-SME environment into SME life, and from another field into Customer Success — someone who is organised, personable, and commercially minded.

Key Responsibilities

• Manage the delivery of software implementation projects for clients, coordinating timelines, stakeholders, and internal teams to keep projects on track.

• Own the day-to-day relationship for a portfolio of client accounts, acting as their main point of contact at SeeMeSOL.

• Onboard new clients and support user adoption, ensuring they get value from the software from day one.

• Monitor account health, proactively flag risks, and resolve client issues in a timely, professional manner.

• Identify opportunities for account growth, renewals, and upsell in partnership with the commercial team.

• Deliver user training sessions for clients, including preparing and presenting materials such as slide decks and walkthroughs.

• Plan and lead periodic account review meetings with clients, presenting progress updates and gathering feedback.

• Maintain accurate records of client interactions, project status, and account plans.

• Work closely with product, delivery, and commercial teams to represent the voice of the customer internally.

What We're Looking For

• Prior work experience in any field – we welcome candidates looking to switch into Customer Success; no CS-specific experience required.

• Strong communication and interpersonal skills, comfortable engaging with government, association, and institutional stakeholders.

• A confident self-starter who is comfortable presenting to groups, leading meetings, and delivering training – you'll regularly run client-facing sessions, so this is a key part of the role.

• Comfortable with technology and able to pick up new software tools and platforms quickly.

• Well organised, detail-oriented, and able to manage multiple projects and accounts at once.

• A commercial mindset – genuinely interested in client relationships and business growth, not just service delivery.

• A proactive, ownership-driven attitude and willingness to learn on the job.

• Comfortable working in a hybrid setup with occasional on-site client meetings in Singapore.

What We Offer

• Hybrid working arrangement.

• Structured on-the-job training and mentorship as you build your Customer Success career.

• Exposure to a meaningful client base across government, education, and association sectors.

• A growth pathway within Customer Success at SeeMeSOL.