Customer Success DACH
Own the technical and commercial outcomes for customers across the DACH region by leading onboarding and enablement, advising on production deployments, analyzing usage and performance data, driving adoption, and managing renewals, upsells, cross-sell, and revenue expansion.
Responsibilities
- Run customer onboarding and enablement
- Drive customer growth across the platform, speech models, creative tools, and Agents
- Advise customers on production deployment
- Analyze usage and performance data to identify friction
- Drive adoption and measurable customer value
- Own renewals, upsells, cross-sell, and revenue expansion
- Manage a defined book of business
- Partner with Sales, Engineering, and Customer Success leadership
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
- Experience owning and managing a defined book of business
- Fluent German and English
- Experience working across the DACH market
- Experience building and deploying AI agents
- Experience with API integrations and SDKs
- Cross-functional experience with Sales, Engineering, Product, and Marketing
- Experience owning revenue quotas and closing cross-sell opportunities
- Problem-solving, technical, and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently in a remote or distributed team environment
Benefits
- Annual professional development stipend
- Annual colleague travel stipend
- Annual company offsite
- Monthly co-working stipend