Customer Success Manager Blockstream Enterprise
Guide enterprise clients from post-contract activation through successful, autonomous use of sophisticated enterprise systems, including pre-sales demos, technical key ceremonies, onboarding, workspace setup, policy-engine configuration, relationship management, and client feedback.
Responsibilities
- Prepare presentations, support business development, pre-configure demo environments, and run demos
- Coordinate post-contract activation, including technical key ceremonies
- Guide clients through infrastructure requirements and activation prerequisites
- Manage client invitations, application setup, and initial workspace configuration
- Deliver onboarding sessions on product capabilities, permitted actions, and business objectives
- Translate client business cases into product policy-engine configurations
- Facilitate live configuration sessions in client production environments
- Conduct regular client check-ins to monitor usage, collect feedback, and identify risks or expansion opportunities
- Collaborate with Product and Engineering to translate client feedback into UX/UI improvements
Requirements
- Proven financial-services experience managing client onboarding or technical implementation for complex banking software, core banking platforms, treasury management systems, or digital payment infrastructure
- 5+ years of experience in Customer Success, Technical Account Management, Implementation Management, or Solution Consulting for enterprise-grade technically complex software
- Familiarity with security concepts including key ceremonies, PEDs, HSM/HSC, and policy engines
- Ability to lead live screen-sharing sessions and cross-functional calls with diverse stakeholders
- Experience analyzing business processes and translating results into policies, instructions, and guidelines
- Ability to manage multi-week onboarding projects and milestone tracking
- Ability to distill complex technical documentation into actionable guidance for non-technical stakeholders