Customer Success Manager
This full-time, on-site role supports customers using Crusoe's cloud-based AI and ML solutions, including Kubernetes. The position combines customer relationship management, technical guidance, performance monitoring, training, industry awareness, and issue resolution.
Responsibilities
- Develop and maintain strong customer relationships.
- Understand customer business needs and technical requirements.
- Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes.
- Conduct regular reviews and report on customer progress, key performance indicators, and return on investment.
- Stay current with industry trends, technical advancements, and regulatory changes.
- Deliver customer training sessions and workshops.
- Address and resolve customer concerns to support satisfaction and retention.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field.
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
- Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts simply.
- Strong interpersonal, communication, and presentation skills.
- Ability to build relationships at all levels within an organization.
- Comfort working in a fast-paced environment with ambiguous and iterative fact-sets.
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health, dental, and vision insurance
- Employer contributions to an HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off