Customer Success Manager - Healthcare
Customer Success Manager - Healthcare
Remote (United States)
GeBBS Healthcare Solutions is a leading provider of Revenue Cycle Management (RCM) and Risk Adjustment services, helping healthcare organizations optimize operations, improve financial performance, maintain compliance, and enhance the patient experience. Recognized as a KLAS® Top Performer, GeBBS combines innovative technology, industry expertise, and a commitment to excellence to deliver measurable results for clients across the healthcare industry. We are dedicated to being a trusted healthcare partner by upholding the highest standards of quality, information security, and compliance.
At GeBBS, we foster a collaborative and growth-oriented culture where employees are empowered to develop their skills, advance their careers, and make a meaningful impact in transforming healthcare.
- Serve as the primary point of contact for assigned healthcare clients.
- Build and maintain strong client relationships that drive retention and satisfaction.
- Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives.
- Partner with Operations, Sales, and Leadership to ensure exceptional service delivery.
- Analyze performance metrics and recommend process improvements.
- Identify opportunities to expand services within existing client accounts.
- Support renewal conversations and contribute to business growth initiatives.