Customer Success Manager
Build and maintain strong customer relationships, drive advocacy, collect feedback and success stories, handle incoming requests, create testimonials and case studies, understand norbloc products, provide accurate solution information, support the Sales Team, and work toward sales targets.
Responsibilities
- Drive advocacy by turning satisfied clients into references for new prospects
- Collect client feedback and customer success stories
- Create testimonials and case studies
- Foster direct communication with clients
- Handle incoming requests
- Develop trusting customer relationships
- Meet sales targets
- Develop an understanding of norbloc products
- Provide prospects with accurate information on solutions
- Support the Sales Team internally
Requirements
- 4+ years of proven experience in B2B customer success, ideally in a software company or financial sector
- University degree in Business or another relevant field
- Excellent communication skills in English
- Experience with HubSpot CRM
- Strong interpersonal skills
- Creative problem-solving
- Customer-first attitude
- Self-motivation and ownership of responsibilities
- Ability to perform under pressure, prioritize, and meet deadlines
- Industry and market knowledge of software solutions, KYC/AML compliance, financial services, and RegTech
- Arabic written and verbal communication is a plus
Benefits
- Friendly, creative, innovative, and ambitious team
- Pioneering, high-growth, and dynamic environment
- Opportunity to participate in decision-making
- Exposure to world-leading financial institutions
- Exposure to cutting-edge technologies and software development methodologies
- Opportunity to work with industry leaders in the blockchain space
- Competitive compensation package with generous variable component
- Private health insurance plan