Customer Success Manager (Sales)

Customer Relationship Management

• Build and maintain strong, long-term relationships with key clients
• Serve as the primary point of contact post-sale
• Understand customer goals, challenges, and business needs

Customer Success & Retention

• Ensure smooth onboarding and implementation for new clients
• Drive product adoption and usage to maximize customer value
• Monitor customer health metrics and proactively address risks
• Reduce churn by ensuring high customer satisfaction

Sales & Revenue Growth

• Identify upselling and cross-selling opportunities within existing accounts
• Work closely with the sales team to grow account value
• Conduct regular business reviews with clients to align on growth opportunities
• Achieve retention and expansion revenue targets

Support & Coordination

• Collaborate with product, support, and technical teams to resolve client issues
• Gather customer feedback and communicate insights to product teams
• Ensure timely resolution of customer concerns and escalations

Reporting & Analysis

• Track customer engagement, usage, and performance metrics
• Maintain CRM records with accurate account updates
• Prepare reports on account status, risks, and opportunities

Skills

• Experience in Sales
• Strong presentation and business review skills
• Ability to multitask and manage multiple client accounts