Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)
qiibee is seeking a proactive, detail-oriented, and AI-savvy Customer Success & Partner Onboarding Manager to guide B2B customers from technical setup through live launch, campaign optimization, and ongoing success management.
Responsibilities
- Manage end-to-end onboarding of new customers from setup to go-live.
- Coordinate partners through the Launch Checklist and ensure integration, balance top-up, listing, and communication milestones are completed on time.
- Serve as the primary relationship manager for active customers.
- Help customers optimize visibility and performance through communications, email touchpoints, and seasonal campaigns.
- Ensure communications and visuals meet brand and compliance guidelines.
- Maintain HubSpot CRM using AI to log interactions, enrich data, flag stale records, and keep pipelines clean.
- Conduct customer reviews, analyze performance data, and identify improvement opportunities.
- Support issue resolution and customer feedback loops.
- Use AI to categorize support tickets, draft responses, surface knowledge-base articles, and accelerate resolution.
Requirements
- Fluent in English and German, spoken and written.
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding.
- Experience in the loyalty, hospitality, or travel industry is preferred.
- Proficiency with AI tools for writing, research, data analysis, and workflow automation.
- Hands-on experience with HubSpot or comparable CRM systems.
- Understanding of digital integrations, including APIs, web links, voucher uploads, and campaign dashboards.
- Highly structured with the ability to manage multiple projects simultaneously.
- Empathetic, consultative, and solution-oriented communication style.
- Comfort working across teams and time zones with asynchronous communication.
- Strong sense of ownership from first contact through partner activation.
Benefits
- Fully remote work
- Competitive monthly salary package
- Equity share and qiibee tokens (QBX)
- Funding for educational development
- Fast-paced remote startup environment