Customer Success Scale Western Europe

Scale customer success across a large Western European portfolio by administering onboarding and enablement, advising customers on platform deployment, analyzing usage and performance signals, removing adoption barriers, identifying expansion opportunities, and driving renewals, upsells, and revenue retention.

Responsibilities

• Administer onboarding and enablement across multiple products
• Advise customers on platform deployment across web, mobile, and backend systems
• Analyze product usage and performance signals
• Identify friction points and unblock adoption
• Drive customer value and multi-product adoption
• Manage commercial outcomes across approximately 80 accounts
• Identify expansion opportunities
• Drive renewals and upsells
• Partner with Sales, Engineering, and Customer Success leadership

Requirements

• 3-5 years of Customer Success or Account Management experience
• Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
• Experience building and deploying AI agents
• Experience with API integrations and SDKs
• Experience owning revenue quotas and closing cross-sell opportunities and renewals at scale
• Automation-first mindset
• Strong communication and interpersonal skills
• Understanding of the EMEA market
• English fluency
• German or French fluency

Benefits

• Annual professional development stipend
• Annual colleague travel stipend
• Annual company offsite
• Monthly co-working stipend