Customer Success Specialist - Mandarin Speaker - 49435
Overview
The
Customer Success Specialist (CSS) will be responding to customer requests,
managing concerns, and providing specific information based on the enquiries
received via inbound phone call and email channels.
- Educate customers
on self-service options and automated banking channels.
- Conduct call backs
for transaction confirmations and reach out for supporting documents as
needed.
- Clarify customer
needs, evaluate problems, and provide solutions.
- Perform specified
KYC tasks when required.
- (May
perform other duties as requested that may not be specifically addressed in
this document)
Requirements
- Fluent in English
and Mandarin languages, with excellent written and verbal
communication skills
- Education level
: SPM and above
- Able to work in
24*7 Shift rotational basis
- Proven ability to
promote and build extraordinary customer rapport
- Experience in a
bank or financial institution customer service environment will have added
advantage
- Willingness to
learn and improve
- Fresh Graduates are
encourage to apply.