Customer Account Specialist

The Customer Account Specialist is responsible for managing and supporting key customer relationships, including multimillion-dollar accounts such as Walmart, Amazon, paper merchants, and independent office product dealers. This role serves as a primary liaison between customers and internal departments, including Sales, Production, Planning, Warehouse, and off-site distribution centers, to ensure a seamless customer experience from order placement through delivery.

Key responsibilities include accurately processing customer orders, preparing quotations, maintaining pricing integrity, coordinating order fulfillment, proactively addressing customer needs, and ensuring orders are delivered On Time and In Full (OTIF). The Customer Account Specialist is also responsible for resolving customer inquiries and issues efficiently and professionally while building strong, long-term customer relationships.

The ideal candidate is detail-oriented, organized, and customer-focused, with the ability to manage multiple accounts and priorities in a fast-paced manufacturing environment. Strong problem-solving, strategic thinking, communication, and customer service skills are essential. Experience supporting large retail or B2B accounts is highly desirable, along with a commitment to accuracy, responsiveness, and exceptional service.

Please note: This is not a call center role. The Customer Success Specialist position focuses on account management, relationship building, and proactive client support, not high-volume inbound/outbound calls.