Customer Support Administrator (MSO Processor)

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We’re looking for a detail-oriented professional to join our team as MSO Processors. In this role, the Customer Support Administrator plays a crucial role in providing support to our MSO Processors. The role requires strong organizational and time management skills, close attention to detail, and the ability to multitask and solve problems. Success in this role will reduce cycle times, improve client satisfaction, and help to meet committed client expectations.

What You’ll Do

• Receive, sort, and scan incoming mail (Factory Invoices & MSO)
• Process Returned mail
• Update Element systems with MSO status data
• Create Service Cloud cases for Dealer Network Team
• Perform various clerical tasks (preparing reports, maintaining filings systems, organizing documents)
• Manage shared team email box
• Partner with other departments (ITR) to aid in smooth transition
• Assist team members, to ensure we commit to client expectations.
• Answering Service Cloud Cases (internal and external customers) - 90%+ On Target Time Closure Rate
• Resolve issues to ensure positive customer experience

Basic Qualifications

• High School Diploma/GED but, will take equivalent work experience.
• 1 -2 years’ professional experience in office environment
• 1- 3 years’ experience in a customer service professional role
• 2-3 year of experience in fleet management and/or vendor management
• MS Office – proficient in Excel and Word
• Excellent written and oral communication skills

Preferred Qualifications

• Education: College/University degree preferred.
• Automotive industry experience highly desired

Location: 10200 Grand Central Ave, Owings Mills, MD

Compensation

The hiring base salary range for this position is $46,800 - $64,350 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rēsumē and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer – they assist recruiters and hiring managers. Final hiring decisions are made by people.

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