Customer Support Agent Night-Shift
Deliver customer support for merchants and partners, resolve customer issues, monitor technical incidents, manage complaints, capture feedback, and collaborate with engineering and internal teams.
Responsibilities
- Deliver customer support through live chat, email, and social media
- Support merchants and partners in English and Russian
- Own customer issues and provide proactive solutions
- Monitor and report technical incidents to engineering
- Maintain and improve service standards
- Manage complaints and escalate issues when necessary
- Capture customer feedback to improve products and services
- Use Jira to describe and assign technical tasks
- Collaborate effectively with the team
Requirements
- Excellent written and spoken English and Russian communication
- Customer service background; live chat experience is a plus
- Ability to multitask in a fast-paced environment
- Familiarity with Jira and Zendesk or similar systems
- Previous FinTech startup experience is a bonus
- Understanding of crypto is beneficial but not required
Benefits
- 22 days annual leave plus 6 company days and bank holidays
- Comprehensive health insurance plans
- Performance-based incentives
- Extensive benefits program
- Flexible work schedule and remote work options
- Modern offices and co-working spaces across six countries
- Working equipment
- Professional development and training opportunities
- Opportunity to shape work initiatives
- Diverse and friendly team