Customer Support Agent (with German)
Provide customer support via chat, phone, and email, present product features and upgrades based on customer needs, build long-term relationships, gather customer feedback, stay current with industry trends and regulatory requirements, and solve problems in a fast-paced environment using German and English.
Responsibilities
- Provide world-class service via chat, phone, and email
- Present product features, services, and upgrades to clients based on their needs
- Build long-term customer relationships to increase loyalty and lifetime value
- Share feedback on customer needs, challenges, and trends to improve products and services
- Stay up to date with industry trends and regulatory requirements
Requirements
- Proven customer service experience, preferably in fintech or technology
- Strong attention to detail and organizational skills with a track record of meeting or exceeding targets and KPIs
- Exceptional verbal and written communication skills with the ability to engage customers and build rapport
- Tech-savvy and able to learn new tools and software quickly
- Effective problem-solving skills in a fast-paced, high-volume environment
- Positive, proactive, customer-first mindset
- Trading or financial markets experience is advantageous
- Previous customer relations experience preferred
- Advanced German and English
Benefits
- Performance bonuses
- Training and certifications
- Cross-functional project opportunities
- International work environment
- Career development opportunities