Customer Support Coordinator (1 year contract, up to $4300)
- Location: Pandan Crescent, MNC
- 5 days work week
- Salary: up to $4,300
- 1 Year contract with completion bonus
Responsibilities
- Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
- Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
- Provide service quotation to Customers based upon the job requirements.
- Prepare Field Support Engineers(T4) and Service Partner for the job.
- Monitor service progress from initiation to completion and update status in Customer Support information system following related processes. e.g. book spare parts taken out of warehouse in ERP.
- Verify completion of service support delivered.
- Invoice Customers as per initial quotation and based on service outcome
- Maintain competent understanding of actual and new companys products, their functions, and alternatives.
- Review the Quality Management System requirements and ensure operations complies.
- Perform weekly on-call duties.
Requirements
- Commercial vocational diploma with corresponding professional experience.
- Able to work independently.
- Effective time management skills.
- Continuous Improvement Mindset.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705
Tel: 6950 9748
Consultant in charge: So Boon Shyen, Debbie
EA Licence Number: 02C4944
Registration Number: R1111376