Customer Support
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Responsibilities
• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status
Requirements
• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player
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As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- Gender (answer is entirely voluntary) choose one · optional
- Do you now, or will you in the future, require immigration sponsorship for work authorization? choose one
- I agree that OneSpan may ask me to identify myself during the video interview by showing my identity card or passport to verify my identity and to exclude identity fraud. My personal data in the context of the recruitment interview will be processed as per the provisions of the Talent Acquisition Privacy Statement. choose any
- Your LinkedIn URL
- What sales type are you? choose one
- Have you worked at OneSpan before? choose one