Customer Support Representative

Customer Support Representative

Location: Brewster, NY | On-Site

Schedule: Full-Time | Tuesday – Friday 8:30 AM – 5:00 PM & Sundays 12:00PM – 5:00PM

Pay Range: $18 / hour + Sunday Bonus Pay

Build Relationships. Solve Problems. Deliver Great Service.

Join our team as a Customer Service Representative and play an important role in providing excellent service to our customers. We're looking for a friendly, professional, and organized individual who can confidently communicate with customers, provide product and service information, process orders, and help resolve customer concerns.

If you're looking for a stable career with a strong team environment, opportunities for growth, and the chance to build meaningful relationships with customers, we'd love to hear from you.

What You'll Do

As a Customer Service Representative, you will:

• Answer phones and monitor emails while handling customer inquiries, orders, and complaints in a friendly and professional manner
• Provide customers with accurate information about Ace Endico's products and services
• Assist customers with placing and managing orders
• Address customer questions and concerns and work to resolve issues promptly and professionally
• Document and update customer records using company software
• Develop and maintain knowledge of our evolving products, services, and offerings
• Communicate effectively with customers and internal departments to ensure a positive customer experience
• Maintain accurate and organized customer information and documentation
• Perform additional duties and responsibilities as assigned by management

What We're Looking For

• High school diploma or equivalent required
• 1+ years of experience in customer service, sales, or a similar role
• Previous experience in customer service, sales, or a related field
• Proficiency with computers and willingness to learn new software and systems
• Knowledge of Microsoft Office, including Word and Excel
• Excellent written and verbal communication skills
• Ability to build rapport and maintain positive relationships with customers
• Strong organizational and time-management skills
• Ability to prioritize and multitask in a fast-paced environment
• Positive, professional, and customer-focused demeanor
• Strong problem-solving skills and a can-do attitude
• Ability to work independently and as part of a team
• Ability to read, write, and communicate effectively in English as it relates to job responsibilities and safety requirements

Physical Requirements

• Normal visual acuity
• Good hearing and oral communication skills
• Ability to use a keyboard and mouse comfortably
• Ability to sit and stand for extended periods
• Ability to move around freely in varied indoor and outdoor environments

General Requirements

• Must be at least 18 years of age
• Must adhere to all company policies and safety practices
• Must be able to work the assigned schedule
• Work hours may vary or change based on departmental requirements

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with generous Company Match
• Paid Vacation, Sick Time & Holidays
• Career growth and advancement opportunities
• Employee Marketplace discount
• Free on-site Chiropractor
• Free on-site Gym
• Free access to on-site Athletic Trainers
• Free lunch twice per week

Why Join Our Team?

You hear the word “family” used a lot at Ace Endico—and there’s a reason. We pride ourselves on creating a culture where everyone feels like part of a team. We know each other, support one another, and take pride in the work we do together.

Ace Endico is a Certified Great Place to Work®, and we believe our employees deserve the tools and support they need to succeed. Our associates are provided with the uniforms, technology, and equipment necessary to perform their jobs safely and effectively.

Whether you're bringing years of experience or looking to take the next step in your career, there are opportunities to grow with us. Join a team dedicated to continuing a family tradition of quality, service, safety, and teamwork.

Equal Opportunity Employer

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.