Job Summary

We are looking for a Customer Service Representative (CSR) to manage customer inquiries, provide product/service information, and resolve customer issues professionally and efficiently. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers with patience and professionalism.

Key Responsibilities:

• Minimum 6 months of Shopify experience
• Reach out to customers for order confirmations and updates.
• Record customer interactions accurately in the CRM or order management system.
• Experience working with e-commerce brands is a plus
• Knowledge of courier companies and their portals
• Ability to manage customer queries, orders, and coordination efficiently
• Ensure high levels of customer satisfaction and positive brand experience.

Qualifications:

• Minimum Matric
• Previous experience in customer support, call center, or e-commerce is a plus.
• Excellent verbal and written communication skills.
• Friendly, patient, and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills and familiarity with CRM/order management tools.

Skills & Competencies:

• Strong interpersonal and communication skills.
• Problem-solving and multitasking abilities.
• Professional phone etiquette and empathy towards customers.
• Ability to work in a team and adapt to changing processes.