Customer Support Specialist
To be added
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
- Excellent oral and written communication skills for French, English and Arabic languages.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
- Help us challenge injustice by creating fair choices for millions of people across 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.