Customer Support Specialist (Night Shift)

We are looking for a Night Shift Customer Support Specialist to join our team and help ensure timely communication with our customers during overnight hours.

Working Schedule Monday to Friday, 11:00 PM – 7:00 AM (CET)

What you’ll do

• Respond to incoming customer support tickets in English
• Monitor and process incoming emails
• Provide customer responses using established templates and guidelines
• Maintain response times in accordance with internal standards
• Work with internal tools, including email, the admin panel, and AI-assisted support tools
• Take on additional support-related responsibilities as the role evolves

What we’re looking for

• Ability to work independently and manage a high volume of requests
• Attention to detail and consistency when following response templates
• Comfortable working with web-based tools, email systems, and internal platforms
• Intermediate English or higher
• Ukrainian language proficiency
• Experience in customer support is a plus but not required

What we offer

• A fast-growing environment with minimal bureaucracy
• Support for professional development
• 15 paid vacation days
• 15 paid sick days
• 5 paid days off
• Benefit bar