Customer Support (technical)

Support users across email, Discord, website chat, forums, and social media; create technical documentation; collaborate with engineers on debugging; and use basic Linux tools to troubleshoot user issues.

Responsibilities

• Support users across email, Discord, website chat, forums, and social media
• Create how-tos, guides, wikis, and knowledge base articles
• Collaborate with engineers to debug challenging technical issues
• Use Linux tools such as SSH and terminal commands to troubleshoot with users
• Handle frequent user communication with empathy

Requirements

• Great written communication skills
• Basic Linux technical skills such as SSH and terminal commands
• Willingness to talk to users frequently
• Ability to empathize with users and care about their problems