Deal Desk Analyst
The Deal Desk Analyst will play a key role in managing the quote to order reconciliation and data processing for our global sales teams and providing essential sales support. You will be responsible for mastering our internal systems, Zoho CRM, Salesforce and Brivo’s proprietary platform (EE Admin), and assisting sales reps worldwide with their operational needs. You will also work to provide key KPI’s, data and analytics and be responsible to define key sales and business operations processes.
This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions.
This position offers a fantastic opportunity to work U.S. time zones while based in Bangalore, interacting regularly with teams across the globe. Roughly 70% of your responsibilities will involve ensuring accurate data entry and management, while 20% will focus on helping sales leaders with questions, processes, and finding internal resources, and 10% of your responsibilities insuring systematic discipline and consistency in our solutions.
- Data Entry and System Management (70%):
- Accurately input and manage sales data in Zoho CRM, Salesforce and EE Admin systems.
- Track deal flow, contracts, and sales activity while ensuring high data integrity.
- Process orders and sales information in a timely and organized manner.
- Sales Team Support (20%):
- Serve as the primary point of contact for 6-9 assigned sales reps, assisting them with data-related questions and internal processes.
- Provide support by helping sales reps access the right tools, content, and contacts for their deals.
- Collaborate with various departments like finance, marketing, and customer success to resolve sales issues or challenges.
- System Mastery and Improvement (10%):
- Become an expert in the use of Zoho CRM, Salesforce and EE Admin to optimize sales operations.
- Continuously work on improving the process and system efficiency to better support the sales organization.
- Experience:
- 2-4 years of experience in sales support, data entry, or deal desk roles is preferred. Recent graduates with strong organizational skills are encouraged to apply.
- Skills:
- Proficiency with CRM systems (Zoho CRM, Salesforce experience is a plus).
- Having sales operations experience is a huge plus.
- Strong attention to detail, excellent data management, and organizational abilities.
- Effective communication skills for coordinating across teams and regions.
- Ability to manage time efficiently and work within a U.S. time zone.