Delivery Customer Service Coordinator

Delivery Customer Service Coordinator

Pay: $25.00 - $27.00 per hour

Schedule: Tues- Saturday 8am-4pm

The Delivery Customer Service Coordinator serves as the primary point of contact for customers and delivery crews during daily delivery operations. This position is responsible for resolving delivery concerns in real time, coordinating solutions with delivery teams, communicating with internal departments, and ensuring exceptional customer service throughout the delivery experience.

This role requires strong problem-solving skills, sound judgment, excellent communication, and the ability to remain calm in a fast-paced environment while managing multiple priorities.

Essential Duties & Responsibilities of the Delivery Customer Service Coordinator:

• Answer and manage all incoming delivery-related customer calls.
• Resolve customer concerns and delivery issues while providing exceptional customer service.
• Coordinate directly with delivery crews throughout the day to troubleshoot and resolve delivery challenges in real time.
• Provide timely communication and updates to customers regarding delivery status.
• Authorize customer damage allowances within established company guidelines.
• Coordinate service requests with the Service Department when repairs are required following delivery.
• Travel to customer homes using a company vehicle to assess and resolve urgent delivery-related concerns when necessary.
• Document and communicate all delivery issues, customer concerns, property damage incidents, and resolutions to the Delivery Manager and other appropriate leadership.
• Maintain accurate records of customer interactions and delivery issues.
• Work collaboratively with the Delivery, Service, Sales, and Warehouse teams to ensure a positive customer experience.
• Maintain possession of the delivery phone during scheduled working hours and ensure it is available on-site for after-hours operational use.
• Perform other duties as assigned.