Delivery Manager
Summary
The Delivery Manager owns end-to-end delivery of customer solutions, coordinating internal teams, third-party partners, and customer stakeholders. They manage scope, schedules, budgets, risks, dependencies, status reporting, and quality using MS Project and GTT’s project management methodology.
Role Summary:
The Project Manager will own and manage the delivery of small to large and complex customer solutions through the effective coordination of internal GTT Service Delivery teams and external third-party service delivery partners. They will also support and engage closely with the customer’s project team.
The Delivery Manager will be the single point of contact for all deliverables within the projects, meet required quality levels, budgets and timescales, utilizing the GTT Project Management methodology.
Job Scope/Supervision:
Report to Manager, Project Management, working within the GTT’s Project Management tea. The role will interact with, but not limited to, the following internal departments: Service Delivery Coordinator, Order Assurance, Design and Software Engineering, Sales, Sales Engineering, Supply Chain Management, and Product Managers to deliver high-quality products.
Duties and Responsibilities:
- Managing Projects with a variety of products.
- Typically managing multiple projects, number of assignments depends on size and complexity.
- Project ownership from Project Initiation through to Customer Operations.
- Setup a manage a virtual Project team
- Manage all communications on the project
- At a minimum host a weekly internal and external customer call, with face to face customer meetings monthly.
- Provide weekly internal and external Project Status Reports
- Produce and maintain a Project Initiation Document, including the scope of the project and the customer critical success factors
- Monitor the project using a tracker, MS Project, and the GTT – ideal Project Management Methodology.
- Identify and Manage Risks, Issues, Actions and Dependencies throughout the lifecycle of the project.
- Cost Tracking, Budget and Forecasting. Ensuring the business and customer know when to expect charges/revenues.
- Adhere to GTT’s Change Control Procedure
- Report time spent on the project against what has been sold to the customer
- Pass frequent Gate Control Checks with your manager to ensure Quality standards are being adhered to assist with GTT’s - ideal Project Methodology, suggesting and improving the fast-paced environment
Our Commitments: Commitments drive the speed and relevance required to transform our culture and deliver extraordinary value to our customers. By embracing these commitments together, we create a thriving environment where we lift each other up and achieve mutual success.
Adaptive Mindset: We meet change head-on to build the capabilities we need now. We take personal ownership of our professional development to keep pace with change and actively drive it.
Collective Impact: We treat innovation as a team sport, working powerfully together to create extraordinary impact. We collaborate openly and with a shared purpose and amplify our unique human strengths to solve complex challenges that technology alone cannot.
Customer Ownership: We own our customers’ success, whether an internal stakeholder or an external client. We take full accountability, anticipate their needs and create smooth experiences to build trust with every touchpoint. In an automated world, personal ownership is GTT’s competitive edge.
EEO Statement (US section)
GTT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GTT complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
GTT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of GTT’s employees to perform their job duties may result in discipline up to and including discharge.
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