Deposit and Treasury Operations Supervisor

The Deposit and Treasury Operations Supervisor is responsible for overseeing the daily operational activities that support deposit services, treasury management, payment processing, and related client support functions. This role ensures work is completed accurately, timely, and in compliance with applicable regulations, internal policies, service level expectations, and risk management standards. The Supervisor provides leadership, coaching, and day-to-day guidance to team members while partnering with internal departments to improve processes, strengthen controls, and deliver exceptional service to clients and business partners.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities:

· Supervise daily deposit and treasury operations activities to ensure accurate, timely, and compliant processing of transactions, maintenance requests, client support items, and operational exceptions.

· Lead, coach, and develop team members by assigning work, monitoring performance, providing training, and supporting continued professional development.

· Oversee deposit operations functions, including account maintenance, exception item processing, adjustments, reconciliations, stop payments, returned items, research requests, and operational reporting.

· Provide operational oversight for treasury services, including ACH, wire transfers, remote deposit capture, positive pay, account analysis support, online banking administration, and other cash management services.

· Monitor processing queues, daily reports, exception items, and service level performance to identify issues, prioritize work, and escalate concerns when appropriate.

· Review and approve transactions, maintenance requests, treasury service setups, and operational exceptions within assigned authority limits.

· Ensure compliance with applicable laws, regulations, rules, and internal requirements, including BSA/AML, OFAC, NACHA rules, funds transfer requirements, Regulation E, and bank deposit policies.

· Maintain and update department procedures, job aids, checklists, and controls to support consistent execution, audit readiness, and regulatory compliance.

· Partner with branch operations, commercial banking, treasury management sales, client service, compliance, risk, audit, information technology, and vendors to resolve issues and improve workflows.

· Assist with audits, examinations, risk assessments, business continuity planning, system testing, new product implementations, and special projects.

· Identify opportunities to improve efficiency, reduce risk, enhance client experience, and strengthen operational controls.

· Serve as a subject matter resource for deposit and treasury operational processes, systems, products, and exception resolution.