Deputy Director of Operations

Legal Aid of Western Missouri is entering an exciting new chapter. With a new Executive Director in place, the organization is building out a senior leadership team positioned to strengthen its operational foundation and expand its impact. Legal Aid has grown in recent years and is committed to ensuring that its infrastructure, systems, and people are fully equipped to support that growth. The Deputy Director of Operations will be a foundational member of the leadership team, providing the operational leadership and coordination that enables Legal Aid's programs and staff to focus on what matters most: delivering high-quality civil legal aid to clients across our 40-county service area.

Job Purpose

The Deputy Director of Operations is a senior leadership role who oversees the administrative infrastructure that enables the organization to deliver high-quality legal services. The Deputy Director of Operations partners closely with the Executive Director and the Deputy Director of Programs to ensure the organization operates efficiently and in full compliance with legal and funder requirements.

Key Responsibilities

Organizational Administration and Compliance

• Oversee the development, implementation, and enforcement of organizational policies, procedures, and internal controls, ensuring compliance with all applicable laws, regulations, funder requirements.
• Directly supervise operational staff as designated by the Executive Director, including the Facilities Manager, Operations Manager, and other roles as they are established.
• Coordinate with the Directors of Development, Finance, Human Resources, Information Technology, and Client Access to ensure all policies, contracts, and other agreements are aligned with our mission and advance organizational effectiveness.
• Collaborate with the Deputy Director of Programs to oversee intake, case management, and case closure processes to ensure consistency with best practices and compliance with funder requirements.
• Lead continuous improvement efforts across operational systems and processes, with a focus on organizational effectiveness and maximizing impact for Legal Aid’s clients and staff.
• Oversee organizational risk management, including identifying and mitigating operational, legal, and financial risks, and ensuring adequate insurance coverage across all offices and activities.

Office & Facilities Management

• Oversee the management of the organization's physical office space, including lease compliance, maintenance, and vendor relationships and contracts for Legal Aid’s seven physical offices.
• Ensure a safe, functional, and welcoming work environment for staff and clients.
• Coordinate office operations to support day-to-day organizational functioning.

Strategic & Organizational Leadership

• Serve as a member of the senior leadership team and contribute to organizational planning, policy development, and culture-building.
• Support Board governance functions including committee support and policy compliance.
• Provide operational support across all leadership departments to ensure organizational effectiveness and consistency.