Design Associate – In-Home Sales & Customer Experience
About Us
Floor Coverings International (FCI) is the #1 flooring franchise in North America. We bring the showroom directly to the customer’s home, offering a high-touch, consultative experience that’s completely different from the traditional retail flooring model.
We are seeking a Design Associate with a passion for design and customer service to join our fast-growing team. If you're outgoing, organized, and excited to help homeowners improve their spaces, this is a great opportunity to grow your career.
Key Responsibilities
🛋️ Sales & Design Consultations
- Visit customers' homes to assess their flooring needs
- Present flooring options using FCI’s exclusive technology and sales system
- Provide design guidance based on style, function, and budget
- Close sales through trust-based, consultative selling
📆 Customer Experience & Project Coordination
- Manage customer relationships from consultation to installation
- Communicate regularly with the customer, production team, and office staff
- Assist with material ordering and scheduling installations
- Follow up after jobs are complete to ensure satisfaction and collect referrals/reviews
📈 Lead Management & Marketing
- Follow up on open and past estimates
- Re-engage old leads and prospects
- Attend local networking groups and community events
- Support marketing initiatives such as door hanger distribution and home shows
Requirements
- Associate’s or Bachelor’s degree preferred
- Strong communication and people skills – must enjoy working with others
- Organized, reliable, and self-motivated
- Comfortable using technology (iPad, CRM, email – training provided)
- Valid driver’s license and reliable transportation required
- Willingness to undergo a comprehensive background check
- Willing to wear company-branded attire during appointments (provided)
What We Offer
- Paid training and mentorship to help you succeed
- Competitive base salary + uncapped commission
- Performance-based bonuses and travel incentives (e.g., annual trip to Cancun)
- Growth opportunities into leadership or specialized roles
- Positive, team-oriented culture
- All sales tools, iPad, and branded clothing provided
Schedule
- Monday to Friday
- Occasional evenings/weekends for events or appointments
Compensation
💰 Base Salary + Commission + Bonuses
💡 Top performers earn in six-figures annually
💡 Top performers earn in six-figures annually
Ready to Join a Winning Team?
Apply now to take the next step in your sales or design career and help homeowners love where they live!