Desktop Support Analyst

Description

Our client is seeking a Desktop Consultant II to support the Finance & Administration Division's end-user computing environment. This individual will provide hands-on desktop support for Windows and Mac systems, troubleshoot hardware and software issues, manage tickets through ServiceNow, and deliver exceptional customer service to employees across multiple campus locations.

Key Responsibilities

Provide deskside and remote support for Windows and Mac operating systems.

Troubleshoot hardware, software, network connectivity, and peripheral issues.

Utilize ServiceNow to manage incidents, service requests, and document resolution efforts.

Support users through remote tools such as BeyondTrust and Remote Desktop.

Administer Active Directory users, computers, security groups, and permissions.

Assist with Group Policy troubleshooting and desktop environment support.

Support device deployment, imaging, software installations, and endpoint management through MECM/SCCM, Intune, and Jamf.

Configure and support enterprise mobile devices, including iPhones and Android devices.

Maintain inventory of computer equipment and coordinate hardware replacements and lifecycle refreshes.

Provide high-touch support for end users, including executive and VIP stakeholders.

Required Qualifications

3-5+ years of desktop support or end-user support experience.

Strong experience supporting Windows operating systems.

Experience with Mac OS support and troubleshooting.

Experience with Active Directory administration.

Experience working within an enterprise ticketing system.

Strong troubleshooting and customer service skills.

Ability to work independently in a fast-paced environment with minimal supervision.

Reliable transportation and an insurable driving record.

Preferred Qualifications

Experience with ServiceNow.

Experience with Intune and MECM/SCCM.

Experience with Jamf.

Experience supporting users in a higher education or large corporate environment.

Experience supporting hybrid and remote workforces.

Work Environment

Hybrid schedule with a minimum of two onsite days per week. Additional onsite support may be required based on business needs.

Supports Finance & Administration staff rather than students or faculty.

Collaborative team environment with opportunities to work independently across multiple campus locations.

Additional Skills & Qualifications

3-5 years desktop support experience

Strong Windows support experience

Basic Mac support capabilities

Active Directory administration

Intune/Azure exposure

Enterprise environment experience

Ability to work independently

Strong customer service and communication skills

Reliable transportation and insurable driving record

Ability to support multiple campus locations

Job Type & Location

This is a Contract to Hire position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $20.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Atlanta,GA.

Application Deadline

This position is anticipated to close on Sep 5, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.