Desktop Support Engineer

As an Ops Support Executive, End User Computing & Svc Desk, the broad area of your job responsibilities will cover the following: • Responsible for assigning, disposal, deploying, and managing IT assets • Perform asset management & update asset records. • Perform troubleshooting for client platform related problems. • Perform follow-up with vendor on replacement of hardware. • Perform service request related to client platforms. • Ensure service level meet requirement. Propose and implement action plan when required. • Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties • Involve in client platform implementation/upgrade project • Adhoc Duties as assigned