Desktop Support Engineer

Job Overview:

• We are looking for an IT Support Technician to join a growing IT services team in Singapore.
• This role is suitable for someone with 1–2 years of IT support experience who wants to build stronger hands-on experience across end-user support, Microsoft 365 and basic IT administration.

Responsibilities:

• Provide remote technical support to end-users.
• Troubleshoot hardware, software, network and Microsoft 365 issues.
• Perform scheduled onsite support at customer locations when required.
• Assist with Microsoft 365 administration, including user accounts, licences, permissions and security settings.
• Manage and update support cases through the service desk/ticketing system.
• Follow up on technical issues and ensure support requests are resolved within the required timeframe.
• Assist with support reporting, IT projects, system upgrades and deployments.

Requirements

• Experience in IT support, helpdesk, desktop support or service desk.
• Hands-on experience supporting Windows and Microsoft 365 environments.
• Able to communicate effectively with end users and customers.
• Relevant certifications such as CompTIA A+, Network+ or ITIL is advantageous.
• Previous experience in an IT services, managed services or customer-facing support environment preferred.

To Apply:

Interested candidates who wish to apply for this position are invited to click "Apply Now" and indicate "ATTN: JOSL" in their application.

Alternatively, you may submit your updated resume directly to [email protected].

We regret that only shortlisted candidates will be notified.

Joseph Low (R2089920)
Talent First Pte. Ltd.
EA License No.: 26C3535

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