Desktop Support Technician

Be the Reason Technology Feels Easy

Connecting people through creativity—and the technology that makes it possible.

At Stampin’ Up!, creativity is at the heart of everything we do. But great ideas don’t happen in a vacuum. They happen when people have the tools, technology, and support they need to do their best work.

That’s where you come in.

We’re looking for a Desktop Support Specialist who knows their way around technology, genuinely enjoys helping people, and believes that great IT support is about much more than fixing a computer. It’s about creating simple, positive technology experiences for the people behind the creativity.

You’ll be part troubleshooter, part teacher, part investigator, and part technology champion. You’ll help employees navigate everything from everyday technology questions to those wonderfully mysterious issues that make you say, “Huh. I’ve never seen that before.” And then you’ll figure it out.

We’re looking for someone who is Hungry, Humble, and Smart—someone who takes ownership, stays curious, communicates clearly, and brings a positive, can-do attitude to the team every day.

And just as importantly, we’re looking for someone who can help make the team better.

What You’ll Do

You’ll help remove technology barriers so our employees can focus on creating, connecting, and serving others. You’ll support employees across our worldwide corporate offices while helping make technology approachable, reliable, and easy to use.

Your days may include:

• Live the Stampin’ Up! values: We care about people first, we act with courage, we better our best, and we own it. You’ll bring those values to every interaction—with employees, teammates, leaders, and partners.
• Be the technology problem-solver. Manage, troubleshoot, install, repair, order, update, image, track, decommission, and physically move computers, printers, and other hardware.
• Be the human behind the help desk. Manage our desktop support ticketing system by assigning, facilitating, escalating, and resolving employee tickets and phone calls. You’ll follow issues through to resolution rather than simply passing them along.
• Keep people in the loop. When an issue can’t be resolved immediately, you’ll communicate proactively, set expectations, and make sure employees know what’s happening.
• Balance the urgent with the important. You’ll prioritize requests based on urgency, business impact, and available resources while managing a fluctuating workload.
• Investigate the unknown. Not every problem will come with an obvious answer. You’ll research, troubleshoot, test solutions, document what you learn, and know when it’s time to escalate.
• Build knowledge that lasts. Continually create, update, and improve process documentation and knowledge base articles so the team—and our employees—can benefit from what you learn.
• Support our technology ecosystem. Administer user accounts and software, including Active Directory, file permissions, Microsoft Exchange, Microsoft 365 licensing, McAfee Antivirus, and Cisco VPN.
• Help keep our people secure. Provide basic training and guidance around corporate security practices and policies while following established access-control and security procedures.
• Keep meetings moving. Control and support audio/video technology and meeting room equipment.
• Support our global team. Provide technology support to onsite and remote employees and participate in an on-call rotation for after-hours support, including weekends.
• Make the team better. Reinforce a strong work ethic, contribute positively to team culture, share knowledge, and help create a reputation for IT as a dependable, approachable partner throughout the company.
• Own your growth. Create quarterly goals, complete self-managed quarterly projects, and take on additional responsibilities as business needs evolve.

What Makes This Role Different

We’ll be honest: this isn’t a role where every day comes with a tidy checklist.

Some days, you’ll move quickly through routine requests. Other days, you may be balancing a backed-up queue, an urgent business issue, a frustrated employee, and a problem you’ve never seen before—all at the same time.

You’ll need to be comfortable saying, “I don’t know yet, but I’ll find out.”

You’ll need the patience to translate technical solutions into clear, approachable guidance. You’ll need the judgment to know when something is a minor inconvenience versus a business-critical issue. And when things get busy, you’ll need to stay composed, prioritize thoughtfully, and keep moving forward.

Most importantly, you’ll need to understand that people are at the heart of everything we do—including how we provide technology support to our employees

We’re not looking for someone who simply closes tickets.

We’re looking for someone who builds trust.