Digital Product Owner
Digital Product Owner (m/f/d)
Location: Bucuresti, Bucuresti, Romania; Hybrid
We have an opportunity for a Digital Product Owner to join us at Honeywell, in Bucharest, where you will lead the development and continuous improvement of customer-facing digital experiences across the customer lifecycle. This role will own product the vision, strategy, roadmap, and execution of digital products and capabilities that improve customer satisfaction, increase self-service adoption, simplify customer interactions, and drive business outcomes. This individual will balance customer needs, business objectives, and technical feasibility while driving execution in an Agile environment.
This is a hybrid role, 3 days at the office and 2 days work from home model.
Key responsibilities
Product Ownership – Digital Customer Experience
- Define and communicate a compelling product vision aligned with business strategy and customer needs.
- Develop and maintain a prioritized product roadmap focused on customer and business outcomes.
- Identify opportunities to improve digital customer journeys through self-service, personalization, automation, AI, and data-driven insights.
- Collaborate with leadership to align investments with strategic priorities and measurable value creation.
- Serve as the voice of the customer by leveraging inputs from Voice of Customer (VOC), customer interviews, analytics, usability testing, and stakeholder feedback.
- Map customer journeys and identify friction points, pain points, and opportunities for improvement.
- Champion customer-centric design principles and ensure experiences are intuitive, consistent, and scalable.
- Partner with UX and research teams to validate concepts and optimize adoption and satisfaction.
- Own and manage the product backlog.
- Write and prioritize epics, features, user stories, and acceptance criteria.
- Lead backlog grooming, sprint planning, release planning, and prioritization activities.
- Make trade-off decisions that maximize customer and business value.
- Remove obstacles and provide timely decisions to support delivery teams.
Cross-Functional Collaboration
- Collaborate cross-functionally across Product, IT, Engineering, CX, Marketing, Sales, Operations, Support, and external partners.
- Build alignment among stakeholders with competing priorities.
- Translate business requirements into actionable product requirements.
- Facilitate workshops, design sessions, and roadmap reviews to drive decisions and accountability.
Measurement & Continuous Improvement
- Define success metrics and KPIs for customer experience, adoption, engagement, conversion, and operational efficiency.
- Monitor product performance using analytics, customer feedback, and business results.
- Use insights to prioritize enhancements and optimize customer outcomes.
- Foster a culture of experimentation, learning, and continuous improvement.
Key skills and qualifications
- Bachelor's degree in Business, Information Technology, Engineering, Marketing, or a related field.
- 5+ years of experience in Digital Product Management / Ownership, Customer Experience, Digital Transformation, or related roles.
- Experience managing digital products, customer portals, eCommerce platforms, websites, applications, or self-service solutions.
- Strong knowledge of Agile, Scrum, and product management methodologies.
- Demonstrated success translating customer needs into product features and business outcomes.
- Experience working with cross-functional teams in a matrixed organization.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent written, verbal, presentation, and stakeholder management abilities.
We Value:
- Experience in B2B digital customer experience, industrial technology, software, SaaS, or connected products.
- Familiarity with UX principles, customer journey mapping, design thinking, and customer research methodologies.
- Experience with digital analytics platforms and experimentation frameworks.
- Understanding of CRM, ERP, CPQ, eCommerce, customer portals, identity management, or customer data platforms.
- Experience managing global stakeholder groups and enterprise-scale digital platforms.
-
Product Owner certification (CSPO, PSPO) or equivalent Agile certification.
Our offer
- 3 days from office, 2 days from home hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- Fresh fruit days in the office
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
#LiHybrid