Director of Business Development, CSD Access

The Director of Business Development is the leader responsible for driving revenue growth, client acquisition, partnership development, and market expansion across CSD Access. This role provides strategic and operational leadership of the Business Development function, overseeing the full sales lifecycle, from prospecting and outreach through proposal, negotiation, and close to support both CSD Access Direct (Direct Video Calling) and CSD Access Services (Interpreting & Captioning).

Reporting directly to the Division President, the Director translates organizational growth strategy into actionable sales plans, manages the BD team's day-to-day execution, and ensures the pipeline is healthy, accountable, and consistently advancing. The Director serves as a key contributor to CSD Access's market positioning and is responsible for building and maintaining high-value client and partner relationships across corporate, healthcare, government, education, and nonprofit sectors.

The ideal candidate is a results-driven, relationship-oriented leader with a proven track record of scaling revenue, building high-performing sales teams, and delivering against pipeline and revenue targets. They must be passionate about CSD's mission and bring a genuine understanding of and commitment to equitable communication access for Deaf, DeafBlind, and Hard of Hearing communities.

Strategic Growth & Revenue Leadership

• Own and execute CSD Access's business development strategy across all service lines, including Direct Video Calling (DVC), Video Remote Interpreting (VRI), captioning, and on-demand interpreting services.
• Define and manage revenue targets, pipeline goals, and market expansion plans in alignment with the Division President and Finance.
• Lead all business development efforts end-to-end from prospecting and outreach through proposal, negotiation, and close, ensuring the BD team operates with clear ownership, accountability, and a consultative sales approach.
• Identify, cultivate, and secure high-value partnerships and contracts across corporate, healthcare, government, education, and nonprofit sectors.
• Monitor industry trends, competitor dynamics, and regulatory developments (including FCC, NG911, CVTA) to inform strategy and position CSD Access competitively in the accessible communication services market.

Client & Partnership Management

• Build and maintain strong relationships with key clients, prospects, partners, and stakeholders, serving as a senior representative of CSD Access in external discussions.
• Lead or support high-value contract negotiations in partnership with the Division President and Legal & Compliance.
• Ensure account management practices support long-term client retention, upselling, and expansion in close coordination with Operations.
• Represent CSD Access at industry conferences, networking events, and advocacy-related engagements.

Team Leadership & Development

• Directly oversee and develop the Business Development team, including BD Manager, BD Specialists, and BD Associates.
• Set clear expectations, performance standards, and professional development plans for all team members, consistent with the CSD Access Performance Review Framework.
• Foster a team culture rooted in accountability, collaboration, ownership, and mission alignment.
• Build bench strength within the team to support organizational growth and succession planning.
• Serve as a coach and thought partner to direct reports, helping them grow into stronger contributors and future leaders.

Reporting, Analytics & Decision-Making

• Establish and maintain reporting systems to track pipeline health, revenue performance, deal velocity, and activity metrics.
• Use data and insights to inform strategic decisions, prioritize opportunities, and adjust course as needed.
• Provide regular updates and strategic recommendations to the Division President on growth performance, risks, and opportunities.
• Ensure consistent and accurate CRM utilization across the team to support forecasting and accountability.

Internal Collaboration

• Partner with Marketing to ensure campaigns, content, and brand visibility align with BD pipeline priorities and client acquisition goals.
• Collaborate with Operations to support seamless client onboarding, implementation, and service delivery.
• Coordinate with IT, Finance, and Legal & Compliance as needed to advance deals and resolve operational dependencies.
• Provide market and client insights to internal stakeholders to inform product, service, and strategy decisions.
• Other duties as assigned by the Division President.