Director of Sales Performance (62759)

Position Overview

Mobilelink, the largest authorized retailer for Cricket Wireless, is seeking a results-driven Director of Sales Performance to oversee sales operations, operational execution, and overall store performance across our Cricket Wireless locations. This role will lead Sales Operations Managers (SOMs), Sales Operations Leads (SOLs), and other operational support teams while partnering closely with Sales Directors and executive leadership

The Director of Sales Performance will be responsible for driving KPI performance, improving operational processes, ensuring accountability, and supporting company growth through strong leadership, reporting, and strategic execution

Key Responsibilities

• Lead and oversee Sales Operations teams supporting Cricket Wireless retail locations
• Drive sales performance, operational execution, and KPI achievement across all markets
• Partner with Sales Directors, District Managers, and executive leadership to identify opportunities and address performance gaps
• Monitor and improve key metrics including activations, upgrades, accessories, AutoPay, labor efficiency, inventory accuracy, and operational compliance
• Oversee operational reporting, documentation, and performance tracking
• Ensure consistent execution of company policies, operational standards, and inventory controls
• Analyze sales and operational trends to provide actionable business recommendations
• Lead operational process improvements to increase efficiency and reduce losses
• Coach and develop SOMs, SOLs, and operational teams to build accountability and high performance
• Support cross-functional initiatives with Operations, Finance, HR, Recruiting, Training, and Field Leadership

Performance Measures

• Sales growth and KPI achievement
• Operational compliance and execution
• Inventory accuracy and loss reduction
• Reporting accuracy and process improvement
• Team performance and leadership development