Director of Security

Rumbling Bald on Lake Lure is a private, member-owned community located in the beautiful foothills of western North Carolina. With residential neighborhoods, vacation accommodations, golf courses, dining, recreational amenities, and year-round activities, Rumbling Bald offers a unique environment serving members, guests, and Associates.

We are currently accepting applications for the position of Director of Security. The Director is responsible for the leadership, administration, and operational effectiveness of the Security Department. The Director oversees personnel, security operations, policy enforcement, training, incident response, and departmental resources while promoting a professional, accountable, and service-oriented approach to community security.

Essential Duties and Responsibilities

• Direct and evaluate the overall activities and performance of the Security Department.
• Execution of departmental priorities, operating procedures, performance expectations, and standards of conduct.
• Oversee staffing, scheduling, attendance, payroll, recruitment, training, performance management, and other personnel functions.
• Provide leadership to Team Lead and ensure effective supervision and accountability of Security Associates.
• Direct patrol, access-control, traffic-control, and other Security operations.
• Ensure consistent enforcement of Association policies, procedures, and applicable directives.
• Develop and maintain departmental procedures, post orders, training standards, and operating manuals.
• Maintain a working knowledge of applicable laws affecting Security operations and ensure personnel operate within their assigned authority.
• Provide management oversight for significant incidents, emergencies, accidents, complaints, and investigations, including appropriate documentation and follow-up.
• Coordinate with law enforcement, fire, EMS, emergency management, and other external responders as necessary.
• Monitor departmental performance, identify operational or safety concerns, and recommend improvements to the Senior Director of POA Operations.
• Prepare and administer departmental operating and capital budgets and oversee fleet vehicles and security related equipment, technology, and other resources.
• Maintain effective working relationships with members, guests, associates, contractors, emergency responders, and other departments.
• Address escalated concerns related to Security operations, enforcement, or Security personnel.
• Communicate significant incidents, departmental needs, and operational concerns to the Senior Director of POA Operations.
• Exercise sound judgment, professionalism, discretion, and confidentiality in all aspects of the position.
• Maintain sufficient availability outside normal working hours for significant incidents, emergencies, or other matters requiring Director-level involvement.