Director of Site Reliability Engineering
We're looking for a Director of Site Reliability Engineering to join our team in London, United Kingdom in a hybrid working mode.
This role is responsible for driving reliability engineering and operational excellence across global technology platforms while leading the adoption of AI-enabled solutions for automation and efficiency. The position combines strategic leadership with hands-on governance to ensure highly available, resilient systems that align with business and regulatory requirements. As a technology thought leader, you will influence engineering standards, enhance operational frameworks, and foster a culture of continuous improvement across mission-critical environments.
Responsibilities
- Lead and scale a global SRE organization, focusing on engineering excellence and team empowerment
- Collaborate with product, platform, operations, and security teams to embed reliability within SDLC practices
- Define and monitor KPIs for system reliability, performance, and operational efficiency
- Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques
- Develop robust incident management frameworks and lead major incident response activities for critical systems
- Implement blameless postmortems and deliver systemic improvements across production environments
- Establish observability strategies with standardized tooling for metrics, logs, and tracing to support distributed systems
- Adopt and enforce SRE practices, including SLIs, SLOs, SLAs, and error budgets across services
- Drive resilience strategies with highly available architectures and disaster recovery readiness
- Champion an automation-first culture, leveraging CI/CD pipelines and operational tooling to reduce manual processes
Requirements
- Strong background in Site Reliability Engineering, DevOps, or platform operations in complex, distributed environments
- Expertise in observability platforms, troubleshooting distributed systems, and telemetry-driven insights
- Hands-on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices
- Deep understanding of incident management processes, ITSM standards, and ITIL principles
- Knowledge of resilience design patterns, high availability, and fault-tolerant architectures
- Familiarity with AI/ML-driven approaches for operational efficiency and system reliability
- Ability to lead transformation, influence across teams, and foster continuous improvement in culture
Nice to have
- Experience in financial services or other highly regulated, mission-critical environments
- Certifications in cloud technologies, such as AWS
- Exposure to AIOps platforms or advanced observability tooling
Benefits
- EPAM Employee Stock Purchase Plan (ESPP)
- Protection benefits including life assurance, income protection and critical illness cover
- Private medical insurance and dental care
- Employee Assistance Program
- Competitive group pension plan
- Cyclescheme, Techscheme and season ticket loans
- Various perks such as free Wednesday lunch in-office, on-site massages and regular social events
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses
- If otherwise eligible, participation in the discretionary annual bonus program
- If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program