Director, Site Reliability Engineering

This senior engineering leadership role reports to the CTO and sets the vision, operating model, and culture for SRE. The role owns cloud foundations, Kubernetes, CI/CD, observability, infrastructure automation, service ownership standards, reliability practices, and operational maturity across engineering.

Responsibilities

• Lead, coach, and develop a distributed SRE team.
• Define and roll out a Service Ownership & Maturity Framework across engineering.
• Own cloud foundations, Kubernetes, CI/CD, observability, secrets management, GitHub workflows, and infrastructure automation.
• Improve service ownership through standards, dashboards, runbooks, alerting, escalation paths, and deployment practices.
• Measure reliability, operational maturity, infrastructure health, and developer productivity.
• Improve deployment automation, resilience, self-healing, disaster recovery, and service reliability.
• Mature incident response, escalation, postmortems, and on-call health.
• Build paved paths and self-service infrastructure to reduce toil and cognitive load.
• Partner with Security, Compliance, Legal, Finance, Procurement, and Corporate IT.
• Evaluate AI-assisted and agentic workflows for infrastructure operations and developer productivity.

Requirements

• 10+ years of experience in SRE, infrastructure, platform, cloud infrastructure, production operations, or related engineering roles.
• 5+ years leading, managing, or formally developing infrastructure, SRE, platform, or reliability engineers.
• Experience defining team charters, operating models, roadmaps, success measures, and engineering practices.
• Deep technical judgment across cloud infrastructure, production operations, distributed systems, reliability, automation, and operational risk.
• 3+ years with AWS, GCP, or similar cloud infrastructure.
• 3+ years with Kubernetes, container orchestration, infrastructure-as-code, CI/CD, and deployment safety.
• Strong experience with observability, monitoring, alerting, logging, dashboards, SLOs/SLIs, incident response, postmortems, and on-call practices.
• Experience improving service ownership, operational readiness, and production accountability.
• Pragmatic tooling judgment and ability to operate effectively in a small or mid-sized engineering organization.
• Clear executive communication and ability to partner with a CTO and senior engineering leaders.

Benefits

• Competitive health, dental, and vision coverage.
• Flexible time off and 15 company holidays.
• Paid parental leave and pregnancy disability leave.
• $80 monthly gym reimbursement.
• Life and AD&D insurance up to $50,000.
• Short- and long-term disability coverage.
• 401(k) with 4% match.
• Health and dependent care FSA accounts.
• $250 monthly commuter contribution.
• Health savings account contributions.
• Family building benefits through Kindbody.
• Wellbeing benefits including One Medical, Rightway, and Headspace.
• $1,500 annual learning and development budget.
• Daily lunch and snacks in office.
• Company retreats.
• Lumen-denominated grants.