Donor Recruitment Specialist

Type: Non-exempt

Department: Hospital Services

Work Days/Hours: 40 hours per week Monday - Friday (must be able to work weekend shifts on a rotation schedule)

Reports to: Donor Recruitment Contact Center Supervisor

Pay Range: $17-$18/hourly

Pay Grade: 4

Work Modality: On-site

Job Summary

The Donor Recruitment Specialist plays a critical role in supporting CCBC’s collection targets by securing donor appointments through strategic outbound and inbound calling. This role focuses on building long-term donor relationships, aligning communication with campaign goals, and consistently meeting daily call volume and appointment-setting targets.

Essential Responsibilities

• Communicate daily with the Donor Recruitment Manager to review product needs and prioritize outreach strategies
• Conduct high-volume outbound calling to current, lapsed, and prospective donors for whole blood, platelets, plasma, and double red cell donations
• Schedule donor appointments that support daily and weekly mobile and fixed-site collection goals
• Deliver mission-aligned, persuasive messaging to donors, emphasizing the importance of donation, different donation types, and local patient impact
• Respond promptly and professionally to inbound donor inquiries
• Log all donor interactions accurately using current scheduling tools
• Maintain donor confidentiality and comply with privacy, ethical, and regulatory standards
• Report recurring donor feedback, objections, or questions to the supervisor for campaign and training improvement
• Collaborate with team members to optimize shift coverage and achieve department-wide performance targets
• Demonstrates alignment with and adherence to the company’s core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture
• This position requires consistent, on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status.
• Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law.

Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.