Dual Generation Program Coordinator

ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

JOB SUMMARY

The Dual Generation Administrative Coordinator is a key member of the United Way of San Antonio and Bexar County's Dual Generation team, responsible for ensuring families experience a welcoming, organized, and seamless journey from initial inquiry through program enrollment. Serving as the first point of contact for many participants, this position plays a critical role in creating a positive family experience while supporting the day-to-day operations that allow the initiative to effectively serve children and parents together.

Working in partnership with Family Centered Case Coaches, the Administrative Coordinator coordinates participant intake, verifies eligibility, collects enrollment documentation, schedules appointments, maintains accurate program records, and supports data management, reporting, and compliance activities. This position serves as the operational hub of the program, ensuring administrative processes are efficient, participant records are complete, and families are connected to services without unnecessary delay

PRIMARY DUTIES AND RESPONSIBILITES

• Serve as the first point of contact for prospective families seeking services through the Dual Generation Initiative.
• Collect, review, and organize required enrollment documentation to ensure complete participant files.
• Verify participant eligibility according to program guidelines and funding requirements.
• Assist families with completing forms, applications, and basic program navigation while referring coaching-related needs to the appropriate Family Centered Case Coach.
• Maintain enrollment packets and ensure all required consent forms, releases, and supporting documentation are completed.
• Communicate with families regarding missing documentation and assist them in completing enrollment requirements.
• Schedule intake appointments and coordinate calendars for Family Centered Case Coaches.
• Provide administrative support to the Dual Generation Initiative team including scheduling meetings, preparing materials, maintaining calendars, and coordinating logistics.
• Prepare correspondence, reports, and other program documents.
• Coordinate communication with community partners regarding referrals, enrollment documentation, and participant information as appropriate.
• Maintain confidentiality of participant information in accordance with agency policies and applicable regulations.
• Support continuous quality improvement by identifying administrative process improvements.
• Assist with monitoring program compliance and preparing documentation for internal and external reviews.
• Participate in staff meetings, training, and professional development opportunities.
• Demonstrate professionalism, cultural responsiveness, empathy, and excellent customer service.
• Perform other duties as assigned to support the mission of United Way of San Antonio and Bexar County and the success of the Dual Generation Initiative

BENEFITS

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.