EA Sports FC Player Experience Analyst - FC Quality Verification
FC Live Platform Quality Verification is searching for the next game product expert to drive critical activities that support creating an optimal player experience and will be a key point of contact for decision-making from our stakeholders across production and development teams. The EA Sports FC Player Experience Analyst will report to the Development Manager.
Responsibilities:
Create data-driven insights, reports and presentations to showcase trends and players' sentiment
Help promote game and experiential quality across FC by applying “the voice of the player"
Be an advocate of “the voice of the player” by creating a bridge between FC Live Platform Quality Verification and our partners
Promote improvements across functional quality; with a main focus on experiential quality
Monitor internal communication channels, public discussion forums, and social media platforms to help identify player-affecting issues and collect players' feedback
Coordinate with Production to prioritize recurring player feedback effectively
Qualifications:
Bachelor's degree or equivalent industry experience in Quality Assurance
4+ years of experience with testing and defect tracking software, preferably Jira
4+ years of experience with Agile/Scrum software development methodologies
Synthesize community feedback and player sentiment into clear, relevant insights that can be discussed with producers and Live Operations partners to improve the player experience
2+ years of experience writing reports and providing updates to stakeholders
Knowledge of gaming consoles and their systems
Experience using collaboration tools, preferably Confluence, Miro, and Slack
Experience working across different time zones and international teams
Understanding of football tactics and in-game strategies.
A genuine love for football as a fan, player, referee, gamer, or coach.
Please include a cover letter to let us know your love/knowledge of the FC game or football (soccer) as a sport.
Learn more about QD from some of our team members at Electronic Arts: Ravi Minhas | Jessica Myk | Rob Weber | Barbara Homewood