Electrical Operations Manager

The Role

Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.

Responsibilities

Manage staff and maintain the highest customer satisfaction and employee engagement levels.
Set individual goals and KPIs for all staff positions with financial responsiblities.
Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
Show employees how their individual contributions matter to the company’s success.
Communicate clearly, show recognition and build rapport with employees.
Monitor employee engagement levels and know how to promote a healthy work environment.
Train and advise staff members on how to win new referrals and gain repeat business.
Establish customer satisfaction metrics, evaluate performance and coach staff to success.
Build a plan for escalating customer complaints that results in quick, favorable resolutions.
Create annual budget, control expenses and meet or exceed plan.
Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
Conduct operations and P&L meetings with key managers to increase productivity levels.
Formalize a coaching and training platform that’s consistent, effective and measureable.
Shape company culture by living out agreed upon values, specifically ethics and integrity.

See also