Electronic Health Records Manager
This position is no longer accepting applications(closed Aug 29, 2026).
Electronic Health Records Manager
Washington, DC | On-Site| $90K - $100K | Washington Post Top Workplace (8x winner)
Community of Hope is seeking a EHR Manager to make a lasting impact on how care is delivered at Community of Hope. The EHR Manager provides leadership that ensures our electronic health record is dependable, user-friendly, and designed to support exceptional, patient-centered care. By bridging Operations, IT, and Clinical Services, you’ll translate frontline needs into meaningful system improvements and coordinate training and support that help our teams deliver their best work. This position is a full-time position located at our Conway Health and Resource Center in SW DC.
Our Approach and Values:
- We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
- We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
- We lead and advocate for changes to make systems more equitable.
- We strive for excellence and value integrity in all that we do
What You’ll Do
- Lead EHR governance and roadmap development in collaboration with Health Operations, IT, and clinical leadership.
- Chair regular EHR meetings with eClinicalWorks (eCW) and internal stakeholders to review tickets, enhancements, and new features.
- Represent EHR operations in Health Leadership Team meetings to surface system issues, communicate changes, and ensure accountability
- Approve system changes, patches, and upgrades after testing and validation.
- Ensure appropriate backup, data integrity, and downtime procedures are documented and integrated across departments
- Partner with DCPCA, CRISP, and eLoom on data integration, reporting, and system interoperability
- Collaborate with Quality Improvement (QI) and Billing teams to ensure accurate data capture for UDS, HRSA, and other compliance metrics
- Oversee user access governance and role-based permissions in eCW
- Develop and oversee training plans for providers, nursing, midwives, care coordinators, dental staff, and other health operations users
- Supervise the EHR System Administrator and partner closely with IT Support, IT Systems, and Network teams